Martin Mudd

Martin works with Central Florida families on the two things that arrive together and are almost never handled together: what the VA will pay toward care at home, and what it takes to live well with dementia.

He came to this from a career spent running programmes and supply chains: work about sequence, evidence and getting a complicated thing across the line without losing the thread. A VA claim is exactly that kind of thing, and it is why the families he works with stop feeling like they are calling down a list.

Veterans are not an easy population to serve well. They arrive with their own history, and the care has to be matched to it rather than assigned. That is the part Martin took on, and it is why this side of the work has his name on it.

He helps families understand VA benefits for care at home and connects them with accredited veteran service officers who file the claim. There is no charge for this help. The office is in Orlando, the phone number is the same one every time, and the person who picks up the follow-up call is the person who took the first one.